In our network are people who have companies, focused on local tourism. They want you to experience what Bosnia is really like. Of course that includes the options of excursions, to the Mosar bridge or/and Sarajevo for example. But Bosnia is much more than that. Culture, traditions and the way of living is a very important piece too.

Bosnia is a beautiful country, but unfortunately has problems due to its turbulent history and climate. Quite a few problems that many people often have to manage. We would like to support those people further, by stimulating their projects. In addition, we are looking for partners who contribute to this. Of course that can be done in many different ways.

PRIVACY POLICY
Last Updated: 29-05-2024.
This Privacy Policy ("Policy") explains the information collection, use, and sharing practices of
Holandija Projects ("we," "us," and "our").
Unless otherwise stated, this Policy describes and governs the information collection, use, and
sharing practices of Holandija Projects with respect to your use of our website (www.holandija
projects.eu) and the services ("Services") we provide and/or host on our servers.
Before you use or submit any information through or in connection with the Services, please
carefully review this Privacy Policy. By using any part of the Services, you understand that your
information will be collected, used, and disclosed as outlined in this Privacy Policy.
If you do not agree to this privacy policy, please do not use our Services.
Our Principles
Holandija Projects has designed this policy to be consistent with the following principles:
Privacy policies should be human readable and easy to find.
Data collection, storage, and processing should be simplified as much as possible to enhance
security, ensure consistency, and make the practices easy for users to understand.
Data practices should meet the reasonable expectations of users.
Information We Collect
We collect information in multiple ways, including when you provide information directly to us;
when we passively collect information from you, such as from your browser or device; and from
third parties.
Information You Provide Directly to Us
We will collect any information you provide to us. We may collect information from you in a
variety of ways, such as when you: (a) create an online account, (b) make a donation or purchase,
(c) contact us or provide feedback, (d) subscribe to our newsletter. This information may include
but is not limited to your name, email address, phone number, mailing address, payment
information and your geographic location.
Information that Is Automatically Collected
Device/Usage Information
We may automatically collect certain information about the computer or devices (including mobile
devices or tablets) you use to access the Services. As described further below, we may collect and
analyze (a) device information such as IP addresses, location information (by country and city),
unique device identifiers, IMEI and TCP/IP address, browser types, browser language, operating
system, mobile device carrier information, and (b) information related to the ways in which you
interact with the Services, such as referring and exit web pages and URLs, platform type, the
number of clicks, domain names, landing pages, pages and content viewed and the order of those
pages, statistical information about the use of the Services, the amount of time spent on particular
pages, the date and time you used the Services, the frequency of your use of the Services, error
logs, and other similar information. As described further below, we may use third-party analytics
providers and technologies, including cookies and similar tools, to assist in collecting this
information.
Cookies and Other Tracking Technologies
We also collect data about your use of the Services through the use of Internet server logs and
online tracking technologies, like cookies and/or tracking pixels. A web server log is a file where
website activity is stored. A cookie is a small text file that is placed on your computer when you
visit a website, that enables us to: (a) recognize your computer; (b) store your preferences and
settings; (c) understand the web pages of the Services you have visited and the referral sites that
have led you to our Services; (d) enhance your user experience by delivering content specific to
your inferred interests; (e) perform searches and analytics; and (f) assist with security
administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are
tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and
that are designed to provide usage information like ad impressions or clicks, measure popularity of
the Services and associated advertising, and to access user cookies. We may also use tracking
technologies in our license buttons and/or icons that you can embed on other sites/services to track
the website addresses where they are embedded, gauge user interaction with them, and determine
the number of unique viewers of them. If you receive email from us (such as the CC newsletter,
campaign updates, or other ongoing email communications from CC), we may use certain
analytics tools, such as clear GIFs, to capture data such as whether you open our message, click on
any links or banners our email contains, or otherwise interact with what we send. This data allows
us to gauge the effectiveness of our communications and marketing campaigns. As we adopt
additional technologies, we may also gather additional information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated,
or to block cookies altogether. Please consult the "Help" section of your browser for more
information. Please note that by blocking any or all cookies, you may not have access to certain
features or offerings of the Services.
For more information about how we use cookies, please read our Cookie Policy.
Information from Third Parties
To the extent permitted by law, we may also collect information from third parties, including
public sources, social media platforms, and marketing and market research firms. Depending on
the source, this information collected from third parties could include name, contact information,
demographic information, information about an individual's employer, information to verify
identity or trustworthiness, and information for other fraud or safety protection purposes.
How We Use Your Information
We may use the information we collect from and about you to:
Fulfil the purposes for which you provided it.
Provide and improve the Services, including to develop new features or services, take steps
to secure the Services, and for technical and customer support.
Fundraise, accept donations, or process transactions.
Send you information about your interaction or transactions with us, account alerts, or other
communications, such as newsletters to which you have subscribed.
Process and respond to your inquiries or to request your feedback.
Conduct analytics, research, and reporting, including to synthesize and derive insights from
your use of our Services.
Comply with the law and protect the safety, rights, property, or security of Holandija
Projects, the Services, our users, and the general public.
Enforce our Terms of Use, including to investigate potential violations thereof.
Please note that we may combine information that we collect from you and about you (including
automatically collected information) with information we obtain about you from our affiliates
and/or non-affiliated third parties, and use such combined information in accordance with this
Privacy Policy.
We may aggregate and/or de-identify information collected through the Services. We may use de
identified and/or aggregated data for any purpose, including without limitation for research and
marketing purposes.
When We Disclose Your Information
We may disclose and/or share your information under the following circumstances:
Service Providers.
We may disclose your information with third parties who perform services on our behalf, including
without limitation, event management, marketing, customer support, data storage, data analysis
and processing, and legal services.
Legal Compliance and Protection of Creative Commons and Others.
We may disclose your information if required to do so by law or on a good faith belief that such
disclosure is permitted by this Privacy Policy or reasonably necessary or appropriate for any of the
following reasons: (a) to comply with legal process; (b) to enforce or apply our Terms of Use and
this Privacy Policy, or other contracts with you, including investigation of potential violations
thereof; (c) enforce our Charter including the Code of Conduct and policies contained and
incorporated therein, (d) to respond to your requests for customer service; and/or (e) to protect the
rights, property, or personal safety of Holandija Projects, our agents and affiliates, our users, and
the public. This includes exchanging information with other companies and organizations for fraud
protection, and spam/malware prevention, and similar purposes.
Business Transfers.
As we continue to develop our business, we may engage in certain business transactions, such as
the transfer or sale of our assets. In such transactions, (including in contemplation of such
transactions, e.g., due diligence) your information may be disclosed. If any of our assets are sold or
transferred to a third party, customer information (including your email address) would likely be
one of the transferred business assets.
Affiliated Companies.
We may disclose your information with current or future affiliated companies.
Consent.
We may disclose your information to any third parties based on your consent to do so.
Aggregate/De-identified Information.
We may disclose de-identified and/or aggregated data for any purpose to third parties, including
advertisers, promotional partners, and/or others.
Legal Basis for Processing Personal Data
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to
use or disclose information that can be directly linked to or used to identify you. To the extent
those laws apply, our legal grounds for processing such information are as follows:
To Honor Our Contractual Commitments to You.
Much of our processing of information is to meet our contractual obligations to provide services to
our users.
Legitimate Interests.
In many cases, we handle information on the ground that it furthers our legitimate interests in ways
that are not overridden by the interests or fundamental rights and freedoms of the affected
individuals, these include:
Customer service.
Marketing, advertising, and fundraising.
Protecting our users, personnel, and property.
Managing user accounts.
Organizing and running events and programs.
Analyzing and improving our business.
Managing legal issues.
We may also process information for the same legitimate interests of our users and business
partners.
Legal Compliance.
We may need to use and disclose information in certain ways to comply with our legal obligations.
Consent.
Where required by law, and in some other cases where legally permissible, we handle information
on the basis of consent. Where we handle your information on the basis of consent, you have the
right to withdraw your consent; in accordance with applicable law.
Online Analytics
We may use third-party web analytics services (such as Google Analytics) on our Services to
collect and analyze the information discussed above, and to engage in auditing, research, or
reporting. The information (including your IP address) collected by various analytics technologies
described in the "Cookies and Other Tracking Technologies" section above will be disclosed to or
collected directly by these service providers, who use the information to evaluate your use of the
Services, including by noting the third-party website from which you arrive to our Site, analyzing
usage trends, assisting with fraud prevention, and providing certain features to you. To prevent
Google Analytics from using your information for analytics, you may install the official Google
Analytics Opt-out Browser Add-on.
Your Choices and Data Subject Rights
You have various rights with respect to the collection and use of your information through the
Services. Those choices are as follows:
Email Unsubscribe
You may unsubscribe from our marketing emails at any time by clicking on the "unsubscribe" link
at the bottom of each newsletter or by emailing info@holandija-projects.eu with your request.
Account Preferences
If you have registered for an account with us through our Services, you can update your account
information or adjust your email communications preferences by logging into your account and
updating your settings.
GDPR and EU Data Subject Rights
Individuals in the European Economic Area ("EEA") and other jurisdictions have certain legal
rights with respect to the collection and use of their information through the Services. These rights
include:
Right of Access: You have the right to obtain confirmation of whether we hold certain
information about you and to request a copy of that information.
Right to Rectify: You can request the correction or updating of any inaccurate or
incomplete personal information we hold about you.
Right to Object: You have the right to object to the processing of your personal data on
specific grounds, such as for marketing purposes or where we rely on legitimate interests.
Right to Withdraw Consent: Where we process your information based on your consent,
you have the right to withdraw that consent at any time.
Right to Complain: If you believe that your data protection rights have been violated, you
have the right to lodge a complaint with the relevant supervisory or legal authority.
To exercise any of these rights or if you have any questions about how we handle your data, please
email us at info@holandija-projects.eu. We are committed to responding to your requests promptly
and within the timeframes required by GDPR. If necessary, this response time may be extended in
certain circumstances.
International Transfers
As described above in the "When We Disclose Your Information" section, we may share your
information with trusted service providers or business partners in countries other than your country
of residence in accordance with applicable law. This means that some of your information may be
processed in countries that may not offer the same level of protection as the privacy laws of your
jurisdiction. By providing us with your information, you acknowledge any such transfer, storage or
use.
If we provide any information about you to any third parties information processors located
outside of the EEA, we will take appropriate measures to ensure such companies protect your
information adequately in accordance with this Privacy Policy and other data protection laws to
govern the transfers of such data.
Security Measures
We have implemented technical, physical, and organizational security measures to protect against
the loss, misuse, and/or alteration of your information. These safeguards vary based on the
sensitivity of the information that we collect and store. However, we cannot and do not guarantee
that these measures will prevent every unauthorized attempt to access, use, or disclose your
information since despite our efforts, no Internet and/or other electronic transmissions can be
completely secure.
Children
The Services are intended for users over the age of 18 and are not directed at children under the
age of 13. If we become aware that we have collected personal information (as defined by the
Children's Online Privacy Protection Act) from children under the age of 13, or personal data (as
defined by the EU GDPR) from children under the age of 16, we will take reasonable steps to
delete it as soon as practicable.
Data Retention
We retain the information we collect for as long as necessary to fulfill the purposes set forth in this
Privacy Policy or as long as we are legally required or permitted to do so. Information may persist
in copies made for backup and business continuity purposes for additional time.
Third-Party Links and Services
The Services may contain links to third-party websites (e.g., social media sites like Facebook and
Twitter), third-party plug-ins (e.g., the Facebook "like" button and Twitter "follow" button), and
other services. If you choose to use these sites or features, you may disclose your information not
just to those third-parties, but also to their users and the public more generally depending on how
their services function. Creative Commons is not responsible for the content or privacy practices of
such third party websites or services. The collection, use and disclosure of your information will be
subject to the privacy policies of the third party websites or services, and not this Privacy Policy.
We encourage you to read the privacy statements of each and every site you visit.
Changes to this Privacy Policy
We will continue to evaluate this Privacy Policy as we update and expand our Services, and we
may make changes to the Privacy Policy accordingly. We will post any changes here and revise the
date last updated above. We encourage you to check this page periodically for updates to stay
informed on how we collect, use and share your information. If we make material changes to this
Privacy Policy, we will provide you with notice as required by law.
Questions About this Privacy Policy
If you have any questions about this Privacy Policy or our privacy practices, you can contact us at:
info@holandija-projects.eu.

TERMS & CONDITIONS
Last updated: 29-05-2024
Introduction
Welcome to Holandija Projects! By using our website and/or using the services that are provided,
you acknowledge that you have read, understood, and agree to be bound by our Terms and
Conditions. These Terms and Conditions unconditionally extend and apply to all related
applications, internet service, or website extensions. If you are not in agreement with all of these
Terms and Conditions, you are prohibited from using this Website, and you may discontinue use
immediately. Holandija Projects recommends that you save or print a copy of these Terms and
Conditions for future reference.
Agreement to Terms and Conditions
Holandija Projects Terms and Conditions (these "Terms" or these "Terms and Conditions")
contained in this Agreement shall govern your use of this Website and all its content (collectively
referred to herein as this "Website"). These Terms outline the rules and regulations guiding the use
of Holandija Projects located at www.holandija-projects.eu. ore .de, com, nl All
materials/information/documents/services or all other entities (collectively referred to as content)
that appear on the Holandija Projects shall be administered subject to these Terms and Conditions.
These Terms and Conditions apply in full force and effect to your use of this Website, and the use
of this Website constitutes an express agreement with all the Terms and Conditions contained
herein in full. Do not continue to use this Website if you have any objection to any of the Terms
and Conditions stated on this page.
Definitions/Terminology
The following definitions apply to these Terms and Conditions, Privacy Statement, Disclaimer
Notice and all Agreements: "User", "Visitor," "Client," "Customer," "You" and "Your" refers to
you, the person(s) that use this Website. "Holandija Projects", "We", "Our" and "Us", refers to our
Website/Company. "Party," "Parties," or "Us," refers to both you and us. All terms refer to all
considerations of Holandija Projects necessary to undertake support to you for the express purpose
of meeting your User needs in respect of our services, under and subject to, prevailing law of the
state or country in which [WEBSITE NAME] operates (Germany). Any use of these definitions or
other glossary in the singular, plural, capitalization, and/or pronoun are interchangeable but refer to
the same.
Intellectual Property Rights
Other than the content you own and opted to include on this Website, under these Terms,
Holandija Projects and/or its licensors own and reserve all intellectual property rights of this
Website. You are granted a limited license, subject to the restrictions entailed in these Terms and
Conditions, for purposes of viewing this Website's content.
Services
The content of this Website is not intended for use or distribution to any person or entity in any
jurisdiction, geographical location, or country/state where such use or distribution will be contrary
to the laws and regulations or subject Holandija Projects to any form of registration, claims,
demands, costs, liabilities, damages, or expenses.
The Website is intended for users who are at least 18 years of age. If you are under the age of 18,
you cannot use or register to use this Website or its services without parental permission or
consent. By agreeing to these Terms and Conditions, you have the necessary legal capacity to
comply and be bound by these Terms and Conditions.
Acceptable Use
You may use this Website only for lawful and legitimate purposes in accordance with these Terms
and Conditions. When using this Website, you agree to adhere to the following guidelines:
1. Compliance with Laws: You must comply with all applicable laws and regulations, both
local and international, while using this Website. You shall not engage in any activity that
violates any laws or infringes upon the rights of others;
2. Respect for Others: You must respect the rights, privacy, and dignity of other users of this
Website. Do not engage in any activity that is harassing, abusive, defamatory, threatening, or
harmful to others;
3. No Unauthorized Access: You shall not attempt to gain unauthorized access to any part of
this Website, its systems, or any connected network or database. Unauthorized access,
hacking, or any other form of cyber-attack is strictly prohibited;
4. No Malicious Activities: You shall not use this Website for any malicious purposes,
including but not limited to the distribution of malware, viruses, or any other harmful
software;
5. No Spam: Sending unsolicited messages, advertisements, or spam through this Website's
features or communication channels is strictly prohibited;
6. Protection of Intellectual Property: You must respect intellectual property rights,
including copyrights, trademarks, and patents. Do not use this Website to distribute, share,
or post any content that infringes upon the intellectual property rights of others;
7. No Unauthorized Commercial Activity: You shall not use this Website for unauthorized
commercial activities, including but not limited to advertising, marketing, or selling products
or services without proper authorization;
8. No Impersonation: Do not impersonate any person or entity or falsely claim an affiliation
with any entity when using this Website;
9. No Data Mining or Scraping: You are not permitted to engage in data mining, data
scraping, or any automated or systematic extraction of data from this Website without
explicit permission;
10. No Disruption: You shall not engage in any activity that disrupts or interferes with the
normal operation of this Website, including but not limited to hacking, distributed denial-of
service (DDoS) attacks, or any form of network interference;
11. No Harm to Minors: If this Website provides content that is accessible to minors, you shall
not post or share any content that is inappropriate or harmful to minors;
12. No Violation of Privacy: Respect the privacy of others and do not engage in any activity
that invades the privacy of users of this Website;
13. Reporting Violations: If you become aware of any violation of these Acceptable Use
guidelines by other users, please report it to us immediately;
Failure to comply with these Acceptable Use guidelines may result in the termination of your
access to this Website and may also lead to legal action or other remedies as deemed necessary.
Cookies
Holandija Projects employs the use of cookies. By accessing Our Website, You agree to use
cookies in Agreement with our Cookie Policy.
Our interactive Website's optimal functionality uses cookies to retrieve the User's information for
each visit. Some of our affiliate partners may also use cookies.
License
Unless otherwise stated, Holandija Projects and/or its licensors own the intellectual property rights
for all content on Holandija Projects. All intellectual property rights are reserved. You may access
any Website content from Holandija Projects for your personal use subject to restrictions set in
these Terms and Conditions.
Holandija Projects hereby restricts you from all of the following:
1. Republishing any Holandija Projects content in any media;
2. Reproducing, duplicating, or copying any Holandija Projects content ;
3. Selling, renting, sublicensing, and/or otherwise commercializing any Holandija Projects
content;
4. Publicly performing and/or displaying any Holandija Projects content;
5. Using this Website in a manner that is, or maybe, damaging and/or impacts user access to
this Website;
6. Using this Website contrary to the relevant rules, laws, and regulations of your country of
residence, or in a manner that causes, or may cause, harm to the Website, or any person or
business entity;
7. Conducting data mining or any other similar activity concerning this Website, or while using
this Website; and
8. Using this Website to engage in any form of business advertising or marketing.
Specific areas of this Website may be restricted from user access, and Holandija Projects may
further extend such restriction to the entire Website, at any time, and in its sole discretion. Any
user identification, security key, or password you may have on this Website are confidential, and
you are responsible for maintaining such information confidentiality.
Linking and Hyperlinking Rights
We reserve the right to request the removal of any links or any particular link to our Website that is
created by you. Upon our request, you agree to immediately remove all links to our Website. We
may amend the Terms and Conditions of these linking rights at any time, and by continuously
linking to our Website, you agree to be bound to and adhere to the updated terms.
Should you encounter any link on our Website that you find offensive, please feel free to contact
us. We will consider requests to remove such links but are not obligated to do so or to respond
directly or immediately.
Certain organizations, such as search engines, government agencies, news organizations, and
online directories, may link to our Website without prior written approval. Other entities, including
but not limited to, consumer and/or business information sources, charity organizations, internet
portals, educational institutions, trade associations, and dot.com community sites, may submit
requests to link to our Website. Such requests should be directed to us for review; however,
approval of such requests does not imply our endorsement, sponsorship, partnership, or agreement
with the linking entity's services or policies.
Use of our logo or other artwork for linking is not permitted without a trademark license
agreement.
Links to Third-Party Content
Our Website may provide links to third-party websites or applications. We do not control, and are
not responsible for, the content or operation of such third-party sites or applications. Linking to
any third-party site does not imply our endorsement of the site, application, or its operator.
Holandija Projects assumes no responsibility for advertisements or any third-party content featured
within our Website. Any purchases of goods or services made through third-party advertisers are at
your own risk. The respective advertiser is responsible for the goods and/or services offered, and
you should direct any questions or complaints to them.
User Content
In these Website Standard Terms and Conditions, "User Content" shall mean any audio, video,
text, images, or other material or content you choose to display on this Website. By displaying user
content, you grant Holandija Projects a non-exclusive, worldwide, irrevocable, royalty-free, sub
licensable license to use, reproduce, adapt, publish, translate and distribute it on any media.
User Content must be original to you and should not violate any third party's intellectual property
rights, either presently or in the past. Holandija Projects reserves the right to remove any of your
content from this Website at any time, without notice.
Holandija Projects is permitted to monitor your activities on the Website and remove any user
content considered inappropriate, offensive, contrary to applicable laws and regulations, or causes
a breach of these Terms and Conditions.
You warrant and represent that:
1. You are entitled to upload/input/publicize content on our Website and have the necessary
legal capacity, license or consent to do so;
2. Your content does not infringe any intellectual property right, including without limitation to
copyright, patent, or trademark of any third party;
3. Your content is true, accurate, current, complete, and relates to you and not a third party;
4. Your content does not contain any libelous, defamatory, offensive, immoral, or otherwise
illegal material which is an invasion of privacy; and
5. The content will not be used to solicit or promote business or custom or present commercial
activities or unlawful activity.
You now grant Holandija Projects a non-exclusive license to use, reproduce, edit and authorize
others approved by us to use, reproduce and edit any of your content in any form, format, or
media.
Privacy Policy
By using this Website and its services, you may provide us with certain personal information. By
using Holandija Projects or its services, you authorize us to use your information in any country or
state that we operate in. We reserve the right to use such information to improve your user
experience and facilitate mailing and traffic, and market analytics.
By accessing this Website, specific information about the User, such as Internet protocol (IP)
addresses, site navigation, user software, and the surfing time, along with other similar
information, will be stored on Holandija Projects servers. Information about their identities, such
as name, address, contact details, billing information, and other information stored on this Website,
will strictly be used only for statistical purposes and will not be published for general access.
Holandija Projects, however, assumes no responsibility for the security of this information.
Disclaimers/Warranties/Limitation of Liabilities
Holandija Projects Website is provided "as is," with all liabilities, and Holandija Projects makes no
express or implied undertakings, representations, or warranties, of any kind related to this Website
or the content contained on this Website.
Holandija Projects does not make any endorsements, warranties, or representations about the
accuracy, reliability, expertise, or completeness of any such content. You agree that reliance on
any such content shall be at the User's risk. The Holandija Projects periodically changes, adds,
modifies, improves, or updates this Website's consent with or without prior notice. Under no
circumstance shall Holandija Projects be liable for any loss, damage, injury, liability, or expense
incurred or suffered from the use of this Website, including, without limitation, any fault, error,
omission, commission, delay, failure, interruption, deletion, alteration, disruption, cessation or
incursion concerning such use by us, our affiliates or any third party. Under no circumstance shall
Holandija Projects or any of its partners and affiliates be liable for any direct, indirect,
consequential, accidental, or special damages, even if Holandija Projects has been advised against
the risk or possibility of such damages. The User agrees that Holandija Projects will not be liable
for any conduct or behaviour of the User arising from the use of this Website. As a result, the use
of this Website and all or any of its content is at the User's sole risk.
In no event shall Holandija Projects, nor any of its officers, directors, employees, and affiliates, be
liable for any loss, injury, or damage arising out of your use of this Website, whether, under
contract, tort, or otherwise, and Holandija Projects, including its officers, directors, employees, and
affiliates shall not be liable for any indirect, consequential or special liability arising out of your
use of this Website.
Indemnification
As a condition for the use of this Website, the User agrees to indemnify Holandija Projects and its
affiliates to the fullest extent, from and against all actions, claims, liabilities, losses, damages,
costs, demands, and expenses (including reasonable attorney's fees) arising out of the User's use of
this Website, including without limitation, any claim related to the breach of any of the provisions
of these Terms and Conditions. If dissatisfied with any or all of the content on this Website or any
or all of its Terms and Conditions, the User may discontinue using this Website.
Termination
The provisions of these Terms and Conditions shall remain in full force and effect while you use
the Holandija Projects or its services. Users may terminate their use by following the instructions
for terminating user accounts in your account settings or by contacting us at info@holandija
projects.eu.
We reserve the right and sole discretion to, and without notice or liability, deny access to and use
of the Website (including blocking specific IP addresses) to any user for any reason including but
not limited to breach of any representation, warranty, or Agreement in these Terms or any
applicable law or regulation.
We also reserve the right, if, in our sole discretion, we determine that your use of the Website or its
services is in breach of these Terms and Conditions or of any applicable law or regulation, to
terminate your use of the Website and its services or delete your account and any or all of your
content, without warning or prior notice. Suppose we terminate or suspend your account for any
reason set out under this section. In that case, you are prohibited from registering and creating a
new account under your name, or a false identity. In addition to terminating or suspending your
account, Holandija Projects reserves the right to take appropriate legal action(s), including without
limitation pursuing civil, criminal, and injunctive redress.
General Provisions
Language
All correspondence made under this Agreement shall be in English.
Governing Law & Jurisdiction
The Terms and Conditions of this Website will be governed by and construed under the laws of the
country or state in which Holandija Projects operates. You hereby unconditionally submit to the
non-exclusive jurisdiction of the courts located in Germany for the resolution of any disputes.
Severability
Suppose any of Terms or Condition is proven to be unenforceable or void under any applicable
law. In that case, such shall not render the entirety of these Terms and Conditions unenforceable or
invalid. As a result, any such provision shall be deleted without affecting the remaining provisions
herein. The provisions of these Terms and Conditions that are unlawful, void, or unenforceable are
deemed severable from these Terms and Conditions and do not affect any remaining provisions'
validity and enforceability.
Variation of Terms
Holandija Projects reserves the right to revise these Terms at any time as it sees fit. By using
Holandija Projects, you are expected to review such Terms regularly to ensure you comprehend all
the Terms and Conditions regarding the use of this Website.
Assignment
Holandija Projects reserves the right to assign, transfer, and subcontract its rights and/or
obligations under this Agreement without any prior notification or consent required. Users shall
not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under
these Terms. Furthermore, a person who is not a party to these Terms and Conditions shall have no
right to enforce any provision contained therein.
Preservation of Immunities
Nothing herein shall constitute a limitation upon the privileges and immunities of Holandija
Projects, which are specifically reserved.
Waiver
Our failure to exercise any or all of these Terms and Conditions' provisions at any point in time
shall not operate as a waiver of such right or provision.
Entire Agreement
These Terms and Conditions, including any legal notices and disclaimers on this Website,
constitute the entire Agreement between Holandija Projects and you concerning your use of this
Website. Ultimately, this Agreement supersedes all prior agreements and understandings
concerning the same.
Contact us
To resolve any complaint or clarification regarding the use of this Website or its services or
receive information concerning that, please contact us at info@holandija-projects.eu.

If you want to file a complaint, the first step is to contact us directly. If we do not resolve it to your satisfaction, you can go to the government of your country.

Wine can be reached in different ways;

- Email

- Phone

- WhatsApp

Yes, we can also organize a suitable holiday for the whole family. Especially with a unique experience for children, allowing them to experience another side of life.

Your trip will be entirely tailored to your company, in consultation with you.

Our leaders are experts in their regions, some because they’ve been travelling there for years, others because they’re local to the region and can’t wait to show you around. On longer journeys, or ones that travel through multiple countries, you may change leaders part way through – but this just means double the awesomeness.

Absolutely! The beauty of the Intrepid style of travel is that many of our travellers join because they are travelling solo and want to meet and new people.

It will mainly be about local specialties. Of course, consideration can be given to your faith.

When Bosna Projects receives money from either you or your travel agent, the funds are deposited into a Client Trust Account. The money stays in this account until the day of departure of your trip. Why? So that in the unlikely event of Bosna Projects ever going broke, your money is still safe and you would get it back in full.

Bosna Projects Client Trust Account is independently audited every year. Failure to meet financial criteria reflecting a travel agent's financial viability results in revocation of the agent's licence to trade. Intrepid is licensed under these arrangements.

We only work with small local companies. This is to increase self-sufficiency and with the hope that these companies will grow, leading them to hire more staff. Thus, helping people out of poverty.In addition, we support various charities both financially and hands-on. We are also directly involved in a project against plastic waste.

You will be picked up and taken to the airport.

If you need help finding the right travel insurance policy for your trip, just give us a shout and we can assist.

Flights to and from your destination are not included in the trip price, but we can help you find the best options.

Please note that we aren't able to book flights or purchase travel insurance on your behalf in all regions, but we can recommend services and companies for you.

No surcharges apply when paying for your trip with a credit card, but depending on your location, there may be restrictions on which card you can use.

We need a deposit because our operations team begins booking your services with our local suppliers straight away. Many of these services (e.g., on-tour activities like hiking permits) are non-refundable and can’t be transferred or used by another traveller.

Even if services can be cancelled, they might incur a cancellation or admin fee, which is covered by your deposit.

If you’d like to keep your finances organised and pay your share of the deposit only, please  contact us so that we can send you a secure payment link for the deposit amount you wish to pay.

Don’t worry. If you paid too much by mistake, please contact us to organise a refund.

Online payments through our booking engine might be unsuccessful due to internet connection issues, incorrect payment details or insufficient funds. If your payment is still not going through after you've reviewed all the above, please contact us and we'll help get you booked.

Travel insurance is compulsory on all our trips if you’re travelling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation, but minimum coverage may differ from trip to trip, so make sure you check the Travel Insurance section in your Essential Trip Information. You will not be permitted to join the group until your leader has sighted your insurance policy number and the insurance company's 24-hour emergency contact number – it’s really important there are no barriers to getting emergency assistance for you.

For travellers who reside within the European Union, Switzerland or the USA, the requirement to purchase travel insurance cannot be compulsory. However, the purchase of travel insurance is still highly recommended, and travellers from these regions who decline travel insurance when travelling outside their home region must sign a Travel Insurance Waiver Form at the Group Meeting, recognising personal responsibility for emergency medical and repatriation costs should they arise.

You can find information on visa and entry requirements in the visa section of your Essential Trip Information.

Countries can change their requirements and advice at short notice, so check the latest information and travel advice, it’s your responsibility to make sure you have everything you need to travel to and from your destination.

Yes, Bosnia is safe, and especially in the larger cities, you hardly ever have to deal with crime. In many countries in Western Europe, you will experience more issues with it.

This is in the area of Modrica.

Absolutely. If there are included or optional activities that you don’t wish to participate in contact us ,and we can help you find alternatives.

Please note that if you choose to opt out of an included activity, you will not be reimbursed.

Of course, you also have time for yourself or with your travel companions. However, you will often make new acquaintances there and from experience, we know that you will likely spend a lot of your free time with them.

Yes, that is possible.

Yes, you have good coverage almost everywhere in Bosnia and Herzegovina.

Yes, all the accommodations we work with have Wi-Fi.

In most places, tipping is expected. At your welcome meeting, ask your leader about the local customs and advice on how much is recommended at restaurants or with local guides.

If you're happy with the service you received at the end of your trip, though not compulsory, tipping your leader is always appreciated.

While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Intrepid destinations.

How can you create an account when you place an order? However, this is not mandatory.

You can see your order status when you log into your account; however, you will also be kept informed via email.

You can change your address in your account, if you do not have an account you can send an email to:

info@bosna-projects.eu

Do not forget to mention your customer number and/or order number in the email.

The time it takes for your order to arrive depends on several factors, including the shipping method chosen, the location of the order, and the courier used. Generally, orders can be delivered within 5 - 10 business days from the purchase date, but this can vary. Shipping times can be longer for international orders or for orders shipped to remote locations.

Depending on the location where you live, this will be by ship or overland. In addition, we offer the option to pick up.

Yes, it is possible to return orders, but the specific process and eligibility depend on the retailer and the nature of the order. Generally, you can return items if they are in their original condition, within a 21 day window.